How to prove a parcel arrived damaged or incomplete

The seller says it was sent intact; the courier says it was delivered intact. A dated record of the moment you opened it ends the argument.

When opening the parcel

Before opening, shoot the outer box, the label and any dents or tears.
Open it in one continuous video, showing the item and all contents.
Take close-ups of the damage or the missing part.

Prove it right away

Prove the video and photos the same day on the File Proof page. Attach the files and proof files to your return request.

If you are the seller

Shoot and prove the item and parcel contents before sealing. The same method protects you against unfair “arrived broken” claims.

For courier damage, having the driver note the damage at delivery is still the strongest step; this record complements it.

5 common mistakes

Sending the photo on WhatsApp as a “photo”. The app compresses it, so the copy received no longer matches. Send it as a “document/file”.
Editing the original. Cropping, filters or re-saving create a new file. Leave the original untouched.
Waiting to prove it. A proof carries the date you take it. Prove the photo on the day you shoot it.
Keeping the .ots in one place only. Lose the phone and you lose the date. Email it to yourself or put it in the cloud.
Not telling the other side. Sending the proof that day also records that they were informed.

A message you can send

“Hello, attached are the photos I took at today's handover and their dated proof files. Anyone can check that these files existed in this exact form today at gepara.com/dosya-kaniti.html or at opentimestamps.org.”

The next day: one check

Bitcoin confirmation arrives within a few hours. The next day, drop the file and the .ots on the Check tab; for important matters keep a screenshot of the result. More: How it works · FAQ.

Get a free proof Choose your photos; files never leave your phone, only their fingerprints are anchored in the Bitcoin blockchain.